ITIL ITILFND V4 Bundle

ITIL 4 Foundation is an IT service management certification that introduces an end-to-end operating model for the creation, continual improvement, and delivery of the technology-enabled services and products. This is one of the certificates from the Axelos certification program that you can earn to prove your skills. It is part of the program that uses a modular and tiered approach that allows you to develop a comprehensive view of service management.

ITIL 4 Foundation is an option for any individual who wants to understand the key concepts of the IT field and digital service delivery. If you are interested in helping your organization embrace the new service management culture, this path is for you. It is also for those professionals who are at the start of their journey or want to update their existing ITIL knowledge. There are no official prerequisites that you need to meet before going for this certification.

Exam Details

To obtain the certificate, you need to pass only one exam, which contains 40 questions in the multiple-choice format. You will have one hour to complete all of them. This is a closed-book test, and in order to get certified you should score at least 65%, which is about 26 questions that are answered correctly. To be sure in your result, you have to prepare with great deliberation for the following topics:

• Understanding of the key concepts of service management – To answer the questions of this area, you need to know about the main concepts of creating value with the help of services and service relationships;
• Understanding of how the ITIL guiding principles help the organizations adapt and adopt service management – If talking about this section, it evaluates your knowledge of the nature, interaction, and usage of the guiding principles. You should also have the skills in focusing on value, keeping it simple and practical, as well as collaborating and promoting visibility;
• Understanding of dimensions of service management – You need to know everything about the value streams & processes, organizations & people, information & technology, as well as partners & suppliers;
• Understanding of the components of the ITIL service value system and its purpose – It is important to be able to describe this system, which is why you need to have a deep knowledge of it;
• Understanding of the activities of the service value chain and their interconnection – An individual should know how to describe the purpose of each value chain activity as well as describe the interconnected nature of the service value chain;
• Understanding of the key terms of 15 ITIL practices and their purpose – As for this topic, it covers the details of the ITIL practices, including service configuration management, problem management, relationship management, incident management, and so on. You should also know about the ITIL terms, such as change, event, problem, configuration item, and others;
• Understanding of 7 ITIL practices – For the last domain, you need to know about incident management, continual improvement, problem management, change enablement, service level management, service desk, and service request management.

Further Career Path

The ITIL 4 Foundation certification is the perfect opportunity for those individuals who want to validate their fundamental knowledge that can help you work with ITIL in your day-to-day work practices. This certificate is valid for life, which means that you don’t need to recertify for it unless the vendor offers a new version of the certification path. Passing the qualification exam and obtaining this foundational-level certificate is a good way to prepare for more advanced paths. Thus, it is the choice of many IT specialists who want to enter the sector and know about ITIL.