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IT Service Management

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ITIL

ITIL Foundation

ITIL Intermediate Level
- Service Capability
  - ITIL OSA - ITIL Operational Support and Analysis
  - ITIL PPO - ITIL Planning, Protection and Optimization
  - ITIL RCV - ITIL Release, Control and Validation
  - ITIL SOA - ITIL Service Offerings and Agreements
- Service Lifecycle
  - ITIL CSI - ITIL Continual Service Improvement
  - ITIL SD - ITIL Service Design
  - ITIL SO - ITIL Service Operation
  - ITIL SS - ITIL Service Strategy
  - ITIL ST - ITIL Service Transition
ITIL Managing Across the Lifecycle
- ITIL MALC - ITIL Managing Across the Lifecycle

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